Ch 5 · Business Correspondence — Letters, Emails, Reports

5 concept points · 0 formulas · 4 exam-critical points.

⭐ Important points (exam-critical)

• ⭐Distinguish notice, circular, memo, minutes — each has a specific format.
• ⭐Demi-official letters — semi-formal between officers.
• ⭐Avoid jargon and clichés; use plain English (Plain English Movement).
• ⭐Vocabulary section: synonyms, antonyms, one-word substitutes (rote learn ICAI list).