Ch 5 · Business Correspondence — Letters, Emails, Reports

5 concept points · 0 formulas · 4 exam-critical points.

📘 Core concepts

• 17 Cs of effective communication: clear, concise, complete, correct, concrete, courteous, coherent.
• 2Business letter parts: heading, date, salutation, body, complimentary close, signature.
• 3Formal email etiquette: clear subject, concise body, professional sign-off, proofread.
• 4Report writing: title, executive summary, findings, recommendations, conclusion.
• 5Active voice and specific verbs preferred over passive constructions.